ADA Grievance Procedure

Discrimination Complaint Procedure

An individual may file a complaint under this policy against discrimination if the individual believes that he or she:

  • (i) has been discriminated against on the basis of race, color, religion, national origin, age, sex, or disability by the City; or
  • (ii) has been excluded from participation in or denied the benefits of a City service, program or activity on the basis of race, color, religion, national origin, age, sex, or disability; or
  • (iii) has been denied a reasonable modification to access a City service, program or activity.

Submitting a Complaint

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. The form may be submitted by fax, mail or email to the Coordinator. Upon request, the Coordinator or the Coordinator’s designee will assist an individual with a disability in completing the complaint form, or will provide an alternative format for filing a complaint, such as a personal interview or audio recording.

The complaint should be submitted by the complainant and / or his designee as soon as possible, but no later than six months or 180 calendar days from the date of the alleged incident. The City will only investigate complaints that are complete and that indicate a possible violation of this policy. The investigation may include interviews with the complainant and witnesses and review of the records or documents relevant to the complaint. The City will endeavor to conclude the investigation within 60 days of its receipt of the complaint, although a longer period may be necessary based on the circumstances of the alleged incident. If the investigation determines that a violation of this policy occurred, the City will take corrective action to address the issue.

If more information is needed to investigate the complaint, the City may contact the complainant, who will have 15 days to submit additional information. If the complainant does not submit the information, the City may close the case. The City may also close the case if the complainant no longer wishes to pursue the complaint.

After the Investigation

After completion of the investigation, the City will issue a notice of the investigation results and the corrective action, if applicable, to the complainant in writing or, when appropriate, in an alternative format, such as large print, Braille or an audio file.

If the complainant wishes to appeal the decision to close a case, he or she has 10 days from the date the written decision is received. The appeal must be in writing and should be submitted to the Coordinator. The City will respond to the request for appeal in writing or, when appropriate, in an alternative format, such as large print, Braille, or an audio file. All appeals will be heard by the City Council. Appeals hearings will be scheduled at the next regular meeting of the Council.

All written complaints received by the Coordinator or his designee, requests for determination review, and responses from the City will be retained by the City for at least three years.

Additional Information

  • If information is needed in another language, please contact the Coordinator.
  • Para recibir esta información en español, por favor póngase en contacto con el coordinador.
  • Reservwa enfomasyon an kreyol, tanpri rele koodonate.