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Non-Discrimination Notice
CITY OF HIALEAH’S POLICY AGAINST DISCRIMINATION

It is the policy of the City of Hialeah that no individual shall be discriminated against, excluded from participation in, or denied the benefits of the City’s services, programs and activities because of that individual’s race, color, religion, national origin, age, sex, or any other protected status under state or federal law.

DISABILITY NON-DISCRIMINATION: The City of Hialeah is also committed to complying with the Americans with Disabilities Act (“ADA”). In accordance with the requirements of Title II of the ADA, it is the City’s policy that a qualified individual with a disability shall not be excluded from participation in or denied the benefits of the City’s services, programs or activities because of that individual’s disability, or otherwise be discriminated against on the basis of disability. The City will provide reasonable modifications in its policies, practices or procedures for a qualified individual with a disability, unless the modification would fundamentally alter the nature of the City’s service, program or activity, or impose an undue financial or administrative burden.

PROCEDURE TO REQUEST A REASONABLE MODIFICATION
Request Related To A Public Meeting: A request for a sign language interpreter or other auxiliary aid or service to ensure effective communication for a qualified individual with a disability to attend or participate in a public meeting should be directed to the Coordinator. The request must be submitted at least seven (7) business days in advance.

Request Related To A Service, Program or Activity (other than a public meeting): A request for a reasonable modification of a policy, practice or procedure of the City or for a sign language interpreter or other auxiliary aid or service in order to attend or participate in a service, program or activity of the City should be directed to the City’s Coordinator. The request must be submitted to the ADA Coordinator at least seven (7) business days in advance of the scheduled service, program or activity.

The City has appointed a Coordinator to assist and provide information to individuals concerning this policy prohibiting discrimination based on race, color, religion, national origin, age, sex, disability, or any other protected status under state or federal law:

City Clerk
City of Hialeah
501 Palm Avenue, 3rd Floor
Hialeah, FL 33010
Telephone: 305-883-5820
Facsimile: 305-883-5814
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

COMPLAINT PROCEDURE

An individual may file a complaint under this policy against discrimination if the individual believes that he or she: (i) has been discriminated against on the basis of race, color, religion, national origin, age, sex, or disability by the City; or (ii) has been excluded from participation in or denied the benefits of a City service, program or activity on the basis of race, color, religion, national origin, age, sex, or disability; or (iii) has been denied a reasonable modification to access a City service, program or activity.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. The form may be submitted by fax, mail or e-mail to the Coordinator. Upon request, the Coordinator or the Coordinator’s designee will assist an individual with a disability in completing the complaint form, or will provide an alternative format for filing a complaint, such as a personal interview or audio recording.

The complaint should be submitted by the complainant and/or his designee as soon as possible, but no later than six months or one hundred eighty (180) calendar days from the date of the alleged incident. The City will only investigate complaints that are complete and that indicate a possible violation of this policy. The investigation may include interviews with the complainant and witnesses and review of the records or documents relevant to the complaint. The City will endeavor to conclude the investigation within sixty (60) days of its receipt of the complaint, although a longer period may be necessary based on the circumstances of the alleged incident. If the investigation determines that a violation of this policy occurred, the City will take corrective action to address the issue.

If more information is needed to investigate the complaint, the City may contact the complainant, who will have fifteen (15) days to submit additional information. If the complainant does not submit the information, the City may close the case. The City may also close the case if the complainant no longer wishes to pursue the complaint.

After completion of the investigation, the City will issue a notice of the investigation results and the corrective action, if applicable, to the complainant in writing or, when appropriate, in an alternative format, such as large print, Braille or an audio file.

If the complainant wishes to appeal the decision to close a case, he or she has ten (10) days from the date the written decision is received. The appeal must be in writing and should be submitted to the Coordinator. The City will respond to the request for appeal in writing or, when appropriate, in an alternative format, such as large print, Braille, or an audio file. All appeals will be heard by the City Council. Appeals hearings will be scheduled at the next regular meeting of the Council.

All written complaints received by the Coordinator or his designee, requests for determination review, and responses from the City will be retained by the City for at least three years.

If information is needed in another language, please contact the Coordinator.

Para recibir esta información en español, por favor póngase en contacto con el coordinador.

Reservwa enfomasyon an kreyol, tanpri rele koodonate.