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This questionnaire is valuable to the consulting process as it sets the stage for the content review and migration. Insights gained here will be merged with analytics and other data to inform the site architecture. The questions:
The Call/Traffic Logs encourage departments to record questions residents pose over the phone and in person. The requests may show gaps in the information currently offered on the website. This information will allow you to make inferences about the content, information architecture, and level of user-friendliness for content offered on the current website.
Using the data from the Call/Traffic Logs you received from your Project Lead, please identify 3 to 5 themes and list them below.
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