About the Division
The City of Hialeah’s Communications Division is one of the most advanced 911 Centers in the United States. The City of Hialeah Public Safety Communications Division is one of the highly trained 911 Centers that use Emergency Police Dispatch, Emergency Fire Dispatch and Emergency Medical Dispatch Protocols governed through the International Academies of Emergency Dispatch (IAED). The Public Safety Communications Division is comprised of civilian employees consisting of Complaint Officers (911 Call Takers), Police and Fire Dispatchers, Police Supervisory personnel and Administrative Support Staff.
