Residential

Residential Owner

If you are a residential owner and want to open a new account, please prepare and compile the following requirements:

  • Fill out the Deposit Form (PDF)
  • Pay a new account fee of $10
  • Warranty Deed, if recently purchased
  • Settlement Statement or Closing Disclosure, If recently purchased
  • Copy of your DL or State Issued ID
  • Copy of your credit score

Please use the following options to submit the required documents:

  • Email Customer Service. Please include the service address in the Subject Line of the email and include a detailed explanation regarding your request in the body of the email
  • In person at 3700 W 4th Avenue. Hialeah, FL 33012

Residential Tenant

If you are a residential tenant and want to open a new account, please prepare and compile the following requirements:

  • Fill out the Deposit Form (PDF)
  • Pay a new account fee of $10
  • Pay a deposit of $100 to $450, based on your credit score.
  • Copy of tenant's driver's license or State-issued ID
  • Lease Agreement (cannot be electronically signed unless it was signed by DocuSign)
  • Notarized Lease Agreement letter from the owner, including the owner's signature NOT THE TENANT'S SIGNATURE OR
  • Lease Agreement letter from the owner including the owner's driver's license and owner's signature (that matches the owner's signature on the lease and license)
  • If Lease was signed by DocuSign, please provide a Certificate of Authenticity
  • Copy of your credit score
  • If the applicant is enrolled in a government assistance program such as SNAP, SSI, HHA, or DISABILITY, please provide proof of such through the eligibility letter or Miami-Dade County voucher

Please use the following options to submit the required documents: