Water Service Interruption

Steps to request water service reconnection due to non-payment:

  • The customer must pay the total past-due balance
  • The customer must also pay a $75 reconnection fee. The City of Hialeah provides several ways for you to pay your bill:
    • In person at the Department of Public Works, 3700 W 4 Avenue, Hialeah, FL 33012
    • Online Payments
    • Pay by phone at 305-556-3800, press option 2
  • If the water at your property was disconnected due to non-payment and you make a payment online or by phone, you must call Customer Service at 305-556-3800 as soon as the required payment is made for the Department to reconnect service.  If your water service has been disconnected and you make the required payment, call the Customer Service Center at 305-556-3800 (Press 4) as soon as possible. Once payment is verified, an order will be placed to reconnect the water service which could take up to 24 hours