Account Balance

Commercial or Residential Request

Only account holders or their authorized representatives are able to request account balance. To obtain account balance, please choose from one of the following options:

  • Register the account online.
  • Call the customer service center at 305-556-3800 and from the automated system:
    • Select preferred language
    • Press option 2 for "Pay by Phone"
    • Enter the first 6 digits of your account number (the portion to the left of the dash)
    • Enter the 3 digits to the right of the dash
    • Hang up after receiving the account balance, or continue to pay by phone (requires a fee)
  • Visit the Department of Public Works in person, located at 3700 W 4th Avenue, Hialeah, FL 33012

Title Company Request

  • For verbal confirmation of an account balance:
    • Contact Liens at 305-556-3800, ext. 2574
    • Press option 1 for English / 2 for Spanish
    • Then option 3 to enter the extension
    • Enter extension number 2574
  • For written confirmation of an account balance:
    • The Department of Public Works will be able to assist you by submitting a public records request on your behalf to the City Clerk's Office. The City Clerk then contacts the Title Company directly once the request has been processed
    • An updated utility letter request can be processed via email.